Customer Satisfaction is Our Priority

At Faraz Autos, we are committed to providing high-quality automotive spare parts and electronics. We understand that sometimes customers may need to return products, and we have established this Return and Refund Policy to ensure the process is fair, transparent, and hassle-free.

Please read this policy carefully. If you have any questions, feel free to contact us at support@farazautos.pk or call +92 300 1234567.

Key Points at a Glance

• Return Window: 7 days from date of delivery
• Condition Required: Original, unused condition with complete packaging
• Processing Time: 5-7 business days after receiving returned product
• Refund Method: Original payment method used during purchase
• No Warranty: We do not offer manufacturer warranty or extended warranty
• Shipping Costs: Return shipping costs are borne by customer (except defective items)

Eligibility for Return

To be eligible for a return, your product must meet ALL of the following conditions:

• Return request must be initiated within 7 days of receiving the order
• Product must be in its original, unused condition
• Product must not have been installed, mounted, or tested
• All original packaging, boxes, documentation, and accessories must be included
• Product must show no signs of wear, damage, or modification
• Protective seals and stickers must be intact
• Product must match the order description and specifications
• You must have proof of purchase (order number and receipt)

Non-Returnable Items

The following items cannot be returned under any circumstances:

• Items marked as “Final Sale” or “Clearance” at the time of purchase
• Custom-made or specially ordered products
• Consumable items (oil, fluids, lubricants, adhesives, etc.) if seals are opened
• Electronic items with broken seals or evidence of tampering
• Products damaged due to customer mishandling, improper storage, or exposure
• Items returned after the 7-day return window
• Products with installed components or visible signs of use
• Clearance, discount, or sale items (as specified during purchase)

Return Categories

1. Damaged or Defective Products

If your product arrives damaged, defective, or not functioning properly:

• Notify us immediately within 7 days of receiving the order
• Provide clear photographic or video evidence of the damage/defect
• Do not attempt to repair or modify the product
• Upon verification, we will replace the product or issue a full refund
• Return shipping costs for defective items will be covered by Faraz Autos (where applicable)

2. Wrong Item Shipped

If we made an error and shipped the wrong product:

• Notify us immediately upon receiving the order
• Do not open or use the product if possible
• We will arrange a prepaid return label
• The correct product will be shipped to you immediately
• Return shipping costs for wrong item will be covered by Faraz Autos

3. Change of Mind

If you simply change your mind about the product:

• The product must remain in original, unused condition
• All packaging and accessories must be included
• Return must be initiated within 7 days
• You are responsible for return shipping costs
• Refund will be issued minus return shipping costs (if applicable)

Step-by-Step Return Process

Step 1: Contact Us

• Email: support@farazautos.pk
• Phone: +92 300 1234567
• Include your order number and reason for return
• For defective items, attach photos/videos showing the defect

Step 2: Get Return Approval

• We will review your request within 1-2 business days
• You will receive an approval email with a return authorization number
• The approval email will include return shipping instructions
• Approved returns must be shipped within 5 days

Step 3: Prepare Your Return

• Pack the product securely in its original packaging
• Include all original accessories and documentation
• Write your return authorization number on the package
• Insure the package for its full value
• Keep proof of shipment and tracking number

Step 4: Ship the Item

• Ship to the address provided in your approval email
• Use a reliable courier service with tracking capabilities
• Allow 3-5 business days for delivery to our warehouse

Step 5: Inspection & Refund

• Upon receipt, we will inspect the returned item
• This inspection typically takes 2-3 business days
• If approved, your refund will be processed to the original payment method
• Refunds typically appear in your account within 2-3 additional business days

Return Address

Please return items to:

Faraz Autos Returns Department

Shop #1, Shaher Chowk

Zenith Plaza, Abdali Road

Nawan Shehr, Multan

Pakistan

Important: Always include your return authorization number with the returned item.

Refund Details

Refund Amount

• Full refund of the product price
• Original shipping costs are non-refundable
• Return shipping costs are non-refundable (unless due to our error or defect)
• Any applied discount codes or promotional credits are non-refundable

Refund Method

• Refunds are issued to the original payment method
• For credit/debit card payments: Refund appears within 2-3 business days
• For bank transfers: Refund appears within 3-5 business days
• For mobile wallet payments: Refund appears within 1-2 business days
• Processing times are estimates and may vary based on your financial institution

Partial Refunds

• We may issue a partial refund if:
• The product is returned with missing accessories or incomplete packaging
• Evidence of installation or use is found on the product
• The customer is responsible for return shipping costs
• Deduction will be communicated in writing before processing

Timeline Summary

Frequently Asked Questions

Q: Can I return a product after 7 days?

A: No, the 7-day return window is strictly enforced. You must initiate your return request within 7 days of receiving your order.

Q: What if the product has been installed?

A: If the product has been installed or shows signs of use, it is no longer eligible for return. Returns are only accepted for products in original, unused condition.

Q: Do I get free return shipping?

A: Return shipping costs are borne by the customer, except in cases where the return is due to a product defect, damage, or our shipping error. In those cases, we will provide a prepaid return label.

Q: How long does it take to receive my refund?

A: The total process typically takes 10-14 business days from the date you initiate the return request. This includes inspection time and the time it takes for your bank to process the refund.

Q: What if I’ve lost the original packaging?

A: The product must be returned in its original packaging. If packaging is missing or damaged, we may not accept the return or may issue a partial refund.

Q: Can I exchange a product instead of returning it?

A: Exchanges are handled as a return followed by a new purchase. Complete the return process first, receive your refund, and then place a new order for the desired product.

Need Help?

If you have any questions about our Return and Refund Policy, please don’t hesitate to contact us:

• Email: support@farazautos.pk
• Phone: +92 300 1234567
• Address: Shop #1, Shaher Chowk, Zenith Plaza, Abdali Road, Nawan Shehr, Multan, Pakistan
• Hours: Monday – Saturday, 10:00 AM – 6:00 PM PKT

Thank you for choosing Faraz Autos. We are committed to your satisfaction!