1. Introduction

Welcome to Faraz Autos, your trusted online store for high-quality automotive spare parts and electronics. Faraz Autos is located in Multan, Pakistan, and operates as an exclusive premier auto store specializing in genuine and aftermarket automotive components.

These Terms of Service (“Terms”) govern your use of our website, mobile application, and all services provided by Faraz Autos. By accessing or using Faraz Autos, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use our services.

2. Acceptance of Terms

  • By creating an account, browsing products, or making a purchase on Faraz Autos, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
  • We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Your continued use of Faraz Autos following any such modifications constitutes your acceptance of the modified Terms.
  • If you do not agree to the modified Terms, you must discontinue your use of our services immediately.

3. Use License

Faraz Autos grants you a non-exclusive, non-transferable, revocable license to access and use our website and services for personal, non-commercial purposes only. This license is subject to these Terms and does not permit you to:

  • Reproduce, modify, distribute, or transmit any content without our express written permission
  • Use automated tools, bots, or scrapers to collect data from our website
  • Engage in any unlawful activity or violate any applicable laws and regulations
  • Reverse-engineer or attempt to gain unauthorized access to our systems
  • Harass, defame, or offend other users or staff members

4. User Responsibilities

You are responsible for:

  • Providing accurate, complete, and current information during registration
  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account, whether authorized or not
  • Notifying us immediately of any unauthorized access to your account

5. Product Information and Availability

  • We strive to provide accurate product descriptions, specifications, and pricing. However, we do not warrant that product information on our website is complete, accurate, or error-free.
  • Product images are for illustrative purposes only and may not represent the exact product you receive. Colors and appearance may vary slightly depending on your device’s display settings.
  • All products are subject to availability. We reserve the right to cancel orders if a product becomes unavailable. In such cases, we will notify you and issue a full refund.
  • Prices are subject to change without notice. Prices shown at the time of purchase are the applicable prices for your order.

6. Ordering and Payment

6.1 Order Placement

  • By placing an order, you are making an offer to purchase products. Faraz Autos reserves the right to accept or reject any order without providing a reason.
  • An order confirmation email will be sent once your order is accepted. The confirmation contains order details, including product specifications, quantity, and total price.

6.2 Payment Methods

  • Faraz Autos accepts multiple payment methods including bank transfers, credit cards, debit cards, mobile wallets, and cash on delivery (where applicable).
  • All payments are processed securely. Faraz Autos does not store or transmit full credit card information on our servers.
  • You are responsible for ensuring the accuracy of payment information provided. Faraz Autos is not liable for incorrect payment details entered by you.

6.3 Billing Address

  • Your billing address should match the address associated with your payment method to avoid payment rejection.
  • You acknowledge that you are responsible for any charges incurred due to incorrect billing information provided by you.

7. Shipping and Delivery

7.1 Shipping Information

  • Faraz Autos ships orders to addresses across Pakistan. Shipping costs, if applicable, will be calculated and displayed before you complete your purchase.
  • Estimated delivery times are provided as a guide only and are not guaranteed. Actual delivery times may vary depending on your location and current shipping volumes.
  • Faraz Autos is not liable for delays caused by courier services, weather conditions, natural disasters, or other circumstances beyond our reasonable control.

7.2 Delivery Address

  • You are responsible for providing a complete and accurate delivery address. Faraz Autos is not liable for failed deliveries due to incorrect address information.
  • If your order cannot be delivered due to an incorrect address, you will be responsible for any re-delivery or reshipping costs.
  • Our physical store location is: Shop #1, Shaher Chowk, Zenith Plaza, Abdali Road, Nawan Shehr, Multan, Pakistan.

8. Return and Refund Policy

At Faraz Autos, customer satisfaction is our priority. Please read our return and refund policy carefully:

8.1 Eligibility for Returns

  • A return or refund request must be initiated within 7 days of receiving your order.
  • The product must be in its original condition with complete packaging. Any damage, wear, or modification will render the product ineligible for return.
  • All original packaging, documentation, and accessories must be included.
  • The product must not have been installed, used, or tested in any manner.
  • Products that are specifically stated as final sale or non-returnable are not eligible for returns.

8.2 Non-Returnable Items

  • Items sold as final sale or clearance items
  • Customized or made-to-order products
  • Products with damaged or missing seals
  • Items showing signs of use or installation

8.3 Damaged or Defective Products

  • If a product arrives damaged or is defective, you must notify us within 7 days of receipt.
  • Provide photographic evidence of the damage or defect for assessment.
  • Upon verification, we will offer a replacement or full refund at our discretion.

8.4 Return Process

  • Contact us at support@farazautos.pk or call +92 300 1234567 to initiate a return.
  • Provide your order number and reason for the return.
  • Once approved, we will provide return shipping instructions. In most cases, return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
  • Ship the product in its original packaging to prevent damage during transit.

8.5 Refund Timeline

  • Once we receive and inspect the returned product, we will process your refund within 5-7 business days.
  • Refunds will be issued to the original payment method used during purchase.
  • Please allow 2-3 additional business days for the refund to reflect in your account, depending on your bank or payment provider.
  • Return shipping costs are non-refundable unless the return is due to our error or a defective product.

8.6 Change of Mind

  • If you simply change your mind about a product, a return may still be accepted provided the product remains in its original, unused condition with complete packaging.
  • Return shipping costs for change of mind requests are the responsibility of the customer.

9. No Warranty

FARAZ AUTOS PROVIDES ALL PRODUCTS AND SERVICES ON AN “AS-IS” AND “AS-AVAILABLE” BASIS WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED.

  • We do NOT provide any manufacturer warranty, warranty of merchantability, warranty of fitness for a particular purpose, or any other warranty, expressed or implied.
  • You are solely responsible for determining whether a product is suitable for your vehicle and requirements.
  • Faraz Autos shall not be liable for any damage to your vehicle, loss of data, or personal injury resulting from the use or installation of our products.
  • If a product is defective or arrives damaged, your sole remedy is replacement or refund as outlined in Section 8.

10. Intellectual Property Rights

  • All content on the Faraz Autos website, including text, graphics, logos, images, videos, and software, is the property of Faraz Autos or its content suppliers and is protected by international copyright laws.
  • “Faraz Autos” and related logos are trademarks of Faraz Autos and may not be used without our express written permission.
  • You may not reproduce, distribute, transmit, modify, or otherwise use any content from our website without our prior written consent.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, FARAZ AUTOS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES.

  • In no event shall Faraz Autos be liable for any damages exceeding the total amount you paid for the product in question.
  • This limitation applies regardless of whether the claim is based on warranty, contract, tort, negligence, strict liability, or any other legal theory.
  • Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages. In such cases, the above limitation may not apply to you.

12. Indemnification

You agree to indemnify, defend, and hold harmless Faraz Autos, its officers, directors, employees, agents, and successors from and against any and all claims, damages, liabilities, and expenses (including legal fees) arising out of or resulting from:

  • Your violation of these Terms
  • Your misuse of our website or services
  • Your violation of any applicable law or regulation
  • Your infringement of any third-party intellectual property rights

13. Privacy

  • Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
  • By using Faraz Autos, you consent to our collection and use of personal information as described in our Privacy Policy.

14. Prohibited Activities

You may not engage in any of the following activities on or through Faraz Autos:

  • Harassment, bullying, or threatening behavior towards other users or staff
  • Creating multiple accounts to circumvent restrictions or engage in fraudulent activity
  • Posting or uploading inappropriate, offensive, or illegal content
  • Attempting to access areas of our website you are not authorized to access
  • Using automated tools to scrape or harvest data
  • Engaging in price monitoring or comparison for competitive purposes without permission

15. Termination

  • Faraz Autos reserves the right to suspend or terminate your account and access to our services at any time, without notice or liability, if you violate these Terms or engage in prohibited activities.
  • Upon termination, all rights granted to you are immediately revoked.
  • Termination does not relieve you of your obligations under these Terms, including payment for orders already placed.

16. Dispute Resolution

  • If a dispute arises regarding these Terms or your use of Faraz Autos, you agree to first attempt to resolve the matter through good-faith negotiation with our customer service team.
  • If negotiation fails, disputes shall be subject to the jurisdiction and laws of Pakistan, and you agree to submit to the exclusive jurisdiction of the courts located in Multan, Pakistan.
  • You waive any objection to venue in such courts and any claim that such courts are an inconvenient forum.

17. Severability

  • If any provision of these Terms is found to be invalid or unenforceable, such provision shall be severed, and the remaining provisions shall continue in full force and effect.
  • We will replace the invalid provision with a valid provision that achieves the original intent as closely as possible.

18. Entire Agreement

  • These Terms of Service, along with our Privacy Policy and Return Policy, constitute the entire agreement between you and Faraz Autos regarding your use of our website and services.
  • These Terms supersede all prior negotiations, representations, and agreements, whether written or oral.

19. Contact Information

For questions, concerns, or to report violations of these Terms, please contact us:

  • Email: support@farazautos.pk
  • Phone: +92 300 1234567
  • Address: Shop #1, Shaher Chowk, Zenith Plaza, Abdali Road, Nawan Shehr, Multan, Pakistan
  • Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (Pakistan Standard Time)

By accessing and using Faraz Autos, you acknowledge that you have read, understood, and agree to be bound by all provisions of these Terms of Service.